Returns & exchanges
Not accepted But please contact me if you have problems with your order
Our order cancellation policy lasts 24 hours from order date. If 24 hours have passed since your purchase, we can’t offer you a cancellation.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom orders of goods are exempt from being returned, but we will do our best to correct any issues.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is exchanged more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your exchange item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ronderswoodmetalworks@gmail.com and return information will be sent via email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at ronderswoodmetalworks@gmail.com for questions related to refunds and returns.